FAQ,s

Frequently Asked Questions (FAQ)

Welcome to Yahya Organics! Below are answers to the most common questions our customers ask. If you still need assistance, feel free to reach out — we’re here to help!

Q. Is shopping on Yahya Organics secure?

A. Absolutely! Our website uses advanced SSL encryption and standard security measures to protect your personal and payment information. Your safety is our top priority.

📧 For any concerns, contact us at: yahya.organics1@gmail.com

Q. How do I place an order?

A. Placing an order is easy:

  1. Browse our categories (Serums, Creams, Cleansers) and select your desired product

  2. Click “Add to Cart”

  3. Add more products if needed

  4. Click on the “Cart” icon and proceed to checkout

  5. Enter your delivery details and choose your payment method (Cash on Delivery available)

  6. Click “Place Order” — you’ll receive a confirmation via WhatsApp or email

Q. Can I cancel my order?

A. Yes, you can request a cancellation:

  • Through your account (if registered)

  • By contacting us within 1 hour of placing your order

  • During our confirmation call before shipping

📞 WhatsApp: +923290606291

Q. What is your return policy?

A. We accept returns if the product is damaged, defective, or incorrect. Please report the issue within 24 hours of receiving your order.
🔗 For full details, please refer to our Return Policy page.

Q. What is your refund policy?

A. Once your return is approved, refunds are processed within 5–10 business days.
You can choose to receive your refund via:

  • Original payment method

  • Store credit

🔗 Visit our Refund Policy page for more information.

Q. What are the shipping charges?

A.

  • Within Pakistan: Free shipping on all orders

  • International Orders: Shipping charges will be calculated at checkout based on your location and order weight

Q. Which courier services do you use?

A. We work with reliable courier partners in Pakistan and abroad to ensure secure and timely deliveries.

Q. What is the delivery time?

A.

  • Within Pakistan: Estimated delivery in 2–4 working days

  • International Orders: Estimated 5–10 working days (may vary by country and customs)

Q. How do I order an out-of-stock product?

A. Simply contact us via WhatsApp or email, and we’ll let you know when the product will be available again or assist with a pre-order.

📞 WhatsApp: +923290606291
📧 Email: yahya.organics1@gmail.com